Shipping policy

Order Processing & Production Time

All products are custom manufactured after your order is placed.

Production time is typically 5 - 10 business days, depending on order volume and product specifications.

During peak periods, sales events, or public holidays, production times may be extended. If significant delays occur, we will notify you via email.

Please note:
Shipping timeframes begin after production is completed, not from the date of purchase.

Shipping Within Australia

We ship Australia-wide using reputable carriers such as:

  • Australia Post

  • StarTrack

  • TNT / FedEx

Estimated delivery time after dispatch:

  • Metro areas: 2–6 business days

  • Regional areas: 3–10 business days

Delivery timeframes are estimates only and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery location

  • Package size and weight

Any free shipping promotions apply only within Australia unless otherwise stated.

Shipping fees are non-refundable unless required under Australian Consumer Law.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email.

It is the customer’s responsibility to ensure the provided shipping address is correct at checkout. We are not liable for orders shipped to incorrectly supplied addresses.

Authority to Leave (ATL)

If you select Authority to Leave:

  • The courier may leave your parcel in a safe place.

  • We are not responsible for lost or stolen parcels once marked as delivered.

If you prefer signature on delivery, please ensure someone is available to accept the parcel.

Shipping Delays

While we aim to dispatch orders within the stated production timeframe, we are not responsible for delays caused by:

  • Courier disruptions

  • Extreme weather events

  • Public holidays

  • Carrier network delays

  • Events outside our reasonable control

Delivery dates are estimates only and are not guaranteed.

Damaged or Lost Parcels

If your order arrives damaged:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the packaging and product

If your parcel is lost in transit:

  • Contact us so we can lodge an investigation with the courier.

We will work with the shipping provider to resolve the issue as quickly as possible.

Incorrect Address

If an order is returned to us due to an incorrect or incomplete address supplied by the customer:

  • The customer will be responsible for re-shipping costs.

Contact Us

For all shipping enquiries, please contact:

UltraGrippd
Email: kate@ultragrippd.com.au
Phone: 0403033849